F.A.Q

1. When will my order be processed?

Right after payment was made and confirmed, we will shortly processed them.

2. Does melissa.co.id process order that is made during weekend?

We do. However, our delivery service is closed during weekend and public holiday. So your order will be processed by them first thing on the next business day.

3. What are the accepted payment methods?

  • Bank transfer
  • Credit card (Visa and Master card) 

4. Will I receive any confirmation after placing an order?

A confirmation email will be sent to you within 24 hours. A following email will be sent regarding the shipping and the tracking information.

5. Can I cancel or change my order?

Any order that has been submitted are not able to be changed or cancelled. This is due to our system priority in completing your order as soon as possible. For more inquiries regarding the matter, please contact our Customer Service Department via:

  • email to info@melissa.co.id
  • Line Messenger to @707group
  • Whats App to +62812 1818 707, or
  • call at (021) 5704777

6. How is the shipping policy?

Currently, we are very pleased to inform you that we ship to all across Indonesia. We have two different shipping methods that you are free to choose. Please note that the orders generally take 1­-2 business days to process in the warehouse before shipping. We do not offer weekend and holiday delivery service. This processing time only applied to standard ground shipping.

  • JNE Next Day

You can expect your order to arrive the next day after we place them for delivery (Jakarta Area)
and 1-3business days (outside Jakarta) when placed before 2 p.m Indonesia Western Time. 

  • JNE Regular
You can expect your order to arrive 3-­5 business days when placed before 2 p.m Indonesia Western Time