FREQUENTLY ASKED QUESTIONS

Where are Melissa shoes made?

Melissa shoes are 100% made in Brazil by Grendene that is one of the world’s largest manufacturers of synthetic footwear that has over 40 years of experience.

What are Melissa shoes made from?

Melissa shoes are made with its own trademark material, MELFLEX™, a type of PVC that is 100% recyclable, flexible, resistant and comfortable.  Melissa products do not contain any component of animal origin, or go through animal-testing throughout its entire process of production. Today, its iconic jelly shoes are now officially registered as vegan-friendly by The Original Vegan Society.

Are your products authentic?

Yes, they are! We are the official authorised distributor of Melissa shoes in Indonesia. All the products sold on our website and our authorised retail outlets/ stockists listed in the Store Locator page are sourced directly from Melissa in Brazil.

Beware of fakes! Due to Melissa’s popularity, counterfeits are easily available everywhere and their quality is vastly inferior. One way to identify the genuineness is through the sweet bubblegum scent. Another most obvious sign would be on the sole of the shoes – where you can find Melissa’s official logo together with the guarantee that it is made in Brazil. We recommend buying only from authorised retail outlets for guaranteed authenticity and a peace of mind.

When will my order be processed?

Right after payment was made and confirmed, we will shortly processed them.

Does process order that is made during weekend?

Yes, we still process your order in the weekend or public holiday.

What are the accepted payment methods?

  • Bank Transfer
  • Credit card (Visa and Master card)
  • Gopay
  • Ovo
  • Dana
  • Akulaku
  • Alfamart
  • Indomaret
  • Linkaja

Will I receive any confirmation after placing an order?

A confirmation email will be sent to you within 24 hours. A following email will be sent regarding the shipping and the tracking information.

Can I cancel or change my order?

Any order that has been submitted are not able to be changed or cancelled. This is due to our system priority in completing your order as soon as possible. For more inquiries regarding the matter, please contact our Customer Service Department via:

  • email to info@melissa.co.id
  • Whatsapp 0812-1818-707

How is the shipping policy?

Currently, we are very pleased to inform you that we ship to all across Indonesia. We have two different shipping methods that you are free to choose. Please note that the orders generally take 1­-2 business days to process in the warehouse before shipping. We do not offer weekend and holiday delivery service. This processing time only applied to standard ground shipping.

  • JNE Next Day

You can expect your order to arrive the next day after we place them for delivery (Jakarta Area)
and 1-2business days (outside Jakarta) when placed before 2 p.m Indonesia Western Time.

  • JNE Regular

You can expect your order to arrive 2-3  business days when placed before 2 p.m Indonesia Western Time

  • Sicepat BEST

You can expect your order to arrive the next day after we place them for delivery (Jakarta Area)
and 1-2business days (outside Jakarta) when placed before 2 p.m Indonesia Western Time.

  • Sicepat Regular

You can expect your order to arrive 2-3  business days when placed before 2 p.m Indonesia Western Time

  • Sameday Delivery

Orders after 12:00 will be processed the next day